After 9 hours on hold with Epilog tech support, maybe I should hang up....

.....but the recording says the next available technician will help me..........somehow, I think they all went home and left me on hold......



So maybe someone on here can help........has anyone ever had this happen:



When I plug the USB cable from my laptop into the laser it says "USB Device Not Recognized"



Think I just need a new USB cord.......or a new motherboard?

(a7a)

After 9 hours on hold with Epilog tech support, maybe I should hang up....